FAQ - Frequently Asked Questions

Shipping and Deliveries

How long does it take to receive my order?

Orders are processed within 1-2 business days. Shipping to Italy takes 2-5 business days, while shipping to Europe takes 5-7 business days. For the rest of the world, depending on the location and customs clearance services, delivery times can vary from 10 to 15 business days.

What are the shipping costs?

Shipping to Italy costs €5.90. Free shipping for orders over €150. For Europe, the cost is €14.90. For the rest of the world, costs vary depending on the international shipping location.

Can I track my order?

Yes, you will receive a tracking number via email as soon as your order ships.

Returns and Refunds

Can I return a product?

Yes, we accept returns within 30 days of purchase. Products must be in their original condition with tags and packaging. See the information in the footer for more information.

How can I request a return?

Contact us via email or through the contact form. We'll provide you with return instructions and a prepaid label.

When will I receive my refund?

Refunds are processed within 5-7 business days of receiving the return.

Payments

What payment methods do you accept?

We accept credit/debit cards (Visa, Mastercard), PayPal, Apple Pay, and bank transfer.

Are payments secure?

Yes, we use SSL encryption and certified payment systems to ensure maximum security.

Products

How can I know the right size?

Check out our size guide available on each product page. If you have any questions, contact us for personalized assistance.

Are the products original?

Yes, all our products are original, conceived, designed, and manufactured directly by us and our staff, and come directly from our own production facilities.

Assistance

How can I contact you?

You can contact us by email, phone, or through the contact form. Our support hours are available 24/7.

Do you have a physical store?

We currently operate online only, but we offer full customer service for any need.